Вакансия Application Support Engineer

Вакансия компании Bede Gaming Application Support Engineer
Источник фото: News of Gambling

Key Responsibilities

  • Provide Tier 2 issue triage
  • Progression and Resolution of incidents within SLA
  • Liasing with other teams department to resolve complex issues
  • Timely escalation of incidents
  • Identify and document missing processes, procedures and knowledge base articles
  • Ownership of issues escalated from customer services
  • Provide a high level of customer service at all times
  • Ensure tickets are kept up to date with progress at a level they could be picked up by anyone in the team
  • Record opportunities to prevent repeat incidents
  • Provide support to production team in configuring new and existing sites.
  • Training and support of new team members.
  • Knowledge of each of the key journeys and components.
  • Testing as part of fault diagnosis


Education, skills, experience

  • Driven to succeed
  • Passionate
  • Excellent verbal and personal communication skills
  • Fast learner
  • Comfortable explaining complex concepts
  • Ability to build strong working relationships
  • Experience in a role which brings you into contact with clients
  • Self-starter
  • Resourceful and confident
  • Experience in a technical support role ideally in a service desk environment

Applicants will have experience delivering a support service to external customers ideally in a digital or online environment but not essential. ITIL certification would be desirable but it not essential.

Aptitude and attitude is everything for this role, and only those with a real passion to deliver a world class service need apply.


  • Competitive Salary.
  • Bupa Healthcare & Cash Plan.
  • Mobile Phone.
  • Life Assurance.
  • Free snacks & breakfast.
  • Learning & Development opportunities.
  • Awesome socials and parties.

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